Privacy Policy

1. Introduction

Kelvane Counsel ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information obtained from visitors to our website, users of our services, prospective clients, and business partners.

This Privacy Policy applies to all information collected through our website (kelvanecounsel.com), our contact forms, email communications, service delivery interactions, and any other channels through which you may provide information to us. By using our website or engaging our services, you consent to the data practices described in this policy.

We encourage you to read this Privacy Policy carefully and to contact us if you have any questions about our data practices. We are committed to transparency in how we handle your information and will update this policy as our practices evolve or as legal requirements change.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you interact with our website or engage our services. This may include:

• Personal identification information such as your full name, email address, phone number, and mailing address
• Business information including your company name, industry, website URL, job title, and business size
• Social media account information, including usernames, account handles, and access credentials necessary for service delivery
• Project-related information including your marketing goals, budget parameters, target audience descriptions, and any other details you provide in contact forms, emails, or consultation calls
• Communication records including emails, messages, meeting notes, and any other correspondence between you and our team
• Payment and billing information including billing address, payment method details, and transaction history

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and browsing behavior. This may include:

• Device information such as your device type, operating system, browser type and version, screen resolution, and language preferences
• Network information including your Internet Protocol (IP) address, Internet Service Provider (ISP), and general geographic location derived from your IP address
• Usage data such as pages visited, time spent on each page, links clicked, referral sources, search terms that led you to our website, and browsing patterns
• Cookie data and similar tracking technologies as described in Section 7 of this Privacy Policy

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including social media platforms (Instagram, TikTok, Facebook), analytics services, advertising networks, business directories, and publicly available databases. We may combine this information with other data we have collected about you for the purposes described in this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, manage, and improve our marketing and promotion services as outlined in your Service Agreement
• To communicate with you about your account, projects, deliverables, and any service-related matters
• To respond to your inquiries, comments, and requests submitted through our contact form or other communication channels
• To process payments, manage billing, and maintain accurate financial records
• To analyze website usage patterns and optimize our website experience, content, and functionality
• To create and manage advertising campaigns on your behalf across Instagram, TikTok, and Facebook platforms
• To generate performance reports, analytics insights, and strategic recommendations for your business
• To protect the security and integrity of our website, services, and business operations
• To comply with legal obligations, enforce our Terms of Service, and protect our legal rights
• To send you occasional updates about our services, industry insights, or company news (with your consent where required by law)

4. How We Share Your Information

Kelvane Counsel does not sell, trade, rent, or otherwise disclose your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or delivering services to you. These providers include web hosting companies, email service providers, analytics platforms, payment processors, and project management tools. All service providers are contractually obligated to protect the confidentiality and security of your information and are prohibited from using your data for any purpose other than those specified by us.

4.2 Social Media Platforms

In the course of delivering our services, we interact with social media platforms including Meta (Instagram and Facebook) and TikTok. Information shared with these platforms is governed by their respective privacy policies. We encourage you to review the privacy policies of these platforms to understand how they handle your data.

4.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar corporate transaction, your information may be transferred as part of the business assets. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

5. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, destruction, or misuse. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information with access controls and authentication requirements
• Regular security assessments and updates to our systems and processes
• Employee training on data privacy and security best practices
• Limited access to personal information on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data, and you acknowledge that you provide your information at your own risk.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Client account and project data: Retained for the duration of the client relationship and for three (3) years following the termination of services
• Contact form submissions: Retained for two (2) years from the date of submission
• Financial and billing records: Retained for seven (7) years as required by applicable tax and accounting regulations
• Website analytics data: Retained for twenty-six (26) months in accordance with standard analytics platform retention settings
• Communication records: Retained for three (3) years following the last communication

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information unless a longer retention period is required or permitted by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. Cookies are small data files stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website's structure, content, and user experience.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we have added to our pages.

7.2 Managing Cookies

Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features. For more information about managing cookies, visit your browser's help documentation.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right of Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within thirty (30) days and may require you to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Kelvane Counsel. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices, content, or data handling of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect, use, or disclose personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 18, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.